AGoogle Android TV Box Online Store

What does my warranty include?

Android TV Box at carry a 12 month warranty unless specified otherwise.

What about the No reason return policy?

We not accept "No reason" return!!!!
Like "I am not like”,” It is not like I think”,” I think will have some more function”.” Speed not like I wish" ETC
We are unable to issue refunds for orders processed beyond that time frame.

Please note that unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.
(We not pay ship back to us ship fee)
We not accept change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.
(We not pay ship back to us ship fee and your old Android TV Box must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us

What is the repair item & exchange policy?

Repair and exchange only on defective units.
For buyer had used old Android TV Box we only can support repair service, For some big problem Android TV Box we only can promised buyer you will get a well Android TV Box back but  maybe you will get is another same model used Android TV Box or some part changed one.

DOA(Dead on arrived) buyer ship back for exchange new one, will pay ship back to buyer fee.

If request for refund, only refund with your payment total we not refund you ship back to shippment fee.
IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items, please not need ship back other seller or website sold to you items. We will destroy it.

Hardware repair case:

For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, they carry Only 2weeks warranty.

Our warranty covers:

Any technical problem(Not need change hardware)
For example, your Android TV Box cannot receive incoming calls, etc
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1.        Improper or inadequate maintenance
2.        Misusage and mishandling
3.        Fire, flood and other will-of-god
4.        Damaged by a wrong voltage use
5.        Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)
6.        Unauthorized modification or alteration

What if the item I receive is defective or damaged?

If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
PLEASE NOTE: Shipping and handling charges are non-refundable.

How do I make a return or exchange ?

Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: does not assume return shipping costs

What about ship back to us tax and duty?

Tax and import duty is not included for warranty.  We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)

Cost out 12 months warranty period

If the item is more than 12 months old, buyers has damaged the item(s) and some components need to be changed, we will charge for the original value of the components..